Terms and Conditions

Electronic copies of our Terms and Conditions are listed below. Up-to-date versions of our Terms and Conditions can always be found here. You will require a PDF reader such as Acrobat Reader to view the files, if you have any difficulty please email us at support@wildcard.net.uk.

The General Terms and Conditions apply to all products and services supplied by Wildcard Networks. The Service Terms and Conditions are specific to each service and apply in addition to the General Terms and Conditions to the specific service.

Last Updated: 7th January 2021 - Specific Dark Fibre terms, addition of EoFTTC services in National Ethernet

Company Terms and Conditions

• General Terms and Conditions
• Complaints Policy

Service Terms and Conditions - Residential Broadband

• LiveWave Residential Broadband Annex 4C
• Fibreconnect Residential Broadband Annex 2B

Service Terms and Conditions - Datacentre

• Colocation Services Annex 1A
• Datacentre Internet Services Annex 1B

Service Terms and Conditions - Business Connectivity

• LiveWave Business Broadband Annex 4A
• Fibreconnect Business Broadband Annex 2A
• Multi-Tenant Broadband Services Annex 7
• Managed Internet Access (Fibre Leased Lines) Annex 3B
• Wireless Leased Lines Annex 4B
• National Ethernet Annex 3C
• General Business Managed Services Annex 5
• Dark Fibre Annex 8